Your Distinctive Delivery
UK, Scotland and Isles
Distinctly British, your pack will be sent out post-ready and should arrive on your doorstep within 2-3 days of placing your order in the UK. We use a range of different courier networks and do our best to keep an eye on the tracking for you so we can let you know of problems.
We feel that we offer good value, with deliveries to the UK included within our price. Especially with a weighty product like washing powder.
Distinctive Deliveries to other countries
For deliveries to everywhere else in the world we are reliant on courier booking systems. Fluctuating prices and delivery times have been particularly hard to keep track of since covid. So we try to keep up to date with prices but apologise that it can be very difficult. If you feel our automatic web tool for calculating the delivery price is inaccurate or seems more expensive than you would expect, please email info@DistinctiveWash.co.uk.Customer Services will definitely look into it for you. Please bear in mind if you are ordering from overseas you could be liable for import duties in your country. We are a small brand and can not keep track of all the changes at customs all of the time. At the moment for example UK goods are not attracting additional duties in the USA but they are across Europe. We often advise our overseas customers to try and order at least 20kg of product at a time to benefit from the most efficient delivery price.
We would love to have more retailers, so if you are interested in working with Distinctive, or becoming Distinctive for your country for trade orders or bulk delivery of our products please send an email stating your enquiry to info@Distinctivewash.co.uk.
Returns & Refunds
Statutory Right To Cancel
(including CRD amendment – 13th June 2014)
As a consumer you have the right to cancel the contract you made with us within 14 days of receiving goods. This is in accordance with consumer legislation which protects a consumer should you change your mind about your purchase.
To try our best to always be Distinctive, we are happy to extend our guarantee to a full 28 days from the date on the dispatch note. We will accept returns if the goods are unused and are in a re-saleable condition. Tamper seals must be intact and washing powder packs unopened. If this is not the case then the item cannot be returned unless you feel it is faulty. This is because our product falls under the category of hygiene concern. Perishables, like food and hygiene/beauty products that could have been tampered with are obviously not items that can be returned and re-sold.
If any of our products arrive at your address faulty or damaged please email firstname.lastname@example.org . Ideally you need to take a digital picture to send to us straight away. Our free-phone number if you need it is 0800 298 2054.
Please keep proof of postage and we will refund the original card used to make the purchase. Refunds usually show up instantly but please allow a few days.
If you are dissatisfied in any way please get in touch with us. We are passionate about creating and keeping happy customers as you can see from all of our reviews.
Distinctive Customer Service