Your Distinctive Delivery & Returns
Your Distinctive Delivery
Distinctly British, your pack will be sent out post-ready and should arrive on your doorstep within three days of placing your order in the UK. We use a range of different courier networks so please be a little patient if you place your order just before a bank holiday weekend. Our UK couriers include UPS, MyHermes and Royal Mail.
We feel that we offer good value with deliveries to the UK included within our price, especially with a weighty product like washing powder..
However, whilst seeking additional distributors overseas in other countries we can offer an additional cost for deliveries to everywhere else in the world.
This varies for other countries dependant on the rates we can obtain. If you feel our automatic web tool for calculating delivery price is inaccurate, or would like us to check available delivery prices please email info@DistinctiveWash.co.uk.
Delivery for wholesale/retail will be quoted separately. If you are interested in trade orders or bulk delivery of our products please send an email stating your enquiry to info@Distinctivewash.co.uk.
Returns & Refunds
Statutory Right To Cancel
(including CRD amendment – 13th June 2014)
As a consumer you have the right to cancel the contract you made with us within 14 days of receiving goods. This is in accordance with the new consumer legislation which protects a consumer should you change your mind about your purchase.
Trying our best to be Distinctive we are happy to extend that to a full 28 days from the date on the dispatch note, to get your return back to us. We will accept returns if the goods are unused and are in a re-salable condition. Tamper seals must be intact and washing powder sacks unopened. If this is not the case then the item cannot be returned unless you feel it is faulty. In the first instance we would advise you telephone customer care on 0800 298 2054. Perishables such as food items and items of hygiene concern or that could have been tampered with are excluded from the 14 day consumer legislation.
If the goods arrive at your address faulty or damaged from transit please email email@example.com with a digital picture and details or ring us straight away on our free-phone number 0800 298 2054 and we will advise you of next steps. Damaged or defective items will be replaced. Please keep proof of postage and we will refund the original card used to make the purchase.
Credit card refunds will be made to the card used and should show up on your statement within 30 days of the return of goods but we would notify you of the transaction as well.
In case of return please have a look at the reverse of the Distinctive Delivery note.
Distinctive Customer Service
Please check your junk mail if you don't receive the confirmation email.